Shipping Policy
At Aureole Organics, we are committed to delivering our premium organic products to you in a timely and efficient manner. Please read the following information carefully to understand our shipping process:
Processing Time:
Orders are typically processed within 1-2 business days after payment is received.
During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience during these times.
Shipping Methods and Times:
We offer various shipping methods to accommodate your needs, including standard and expedited shipping options.
Delivery times vary depending on your location and the shipping method selected during checkout.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and your location.
Free shipping may be offered on orders that meet specified criteria, such as minimum order value or promotional offers.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
You can track your order directly on our website or through the carrier's website using the provided tracking number.
Order Changes and Cancellations:
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.
Lost or Damaged Shipments:
In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a satisfactory resolution.
Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Aureole Organics is exceptional.
Thank you for choosing Aureole Organics for your organic skincare needs. We appreciate your business and look forward to serving you!